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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bill Speier

November 1, 2024

5  out of  5
rating by Bill Speier
"Highly recommended Kurt Pfaff for your insurance and savings needs."
We responded:
"Thank you, Bill, for your high recommendation! "
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Thomas Schmitt

October 26, 2024

5  out of  5
rating by Thomas Schmitt
"I appreciate and actually enjoy Kurt’s personable, straightforward manner in thoroughly explaining my options and giving me his expert opinion for what is best (and most cost efficient) for my particular insurance needs. Kurt is a true professional and enjoyable to work with."
We responded:
"Thank you, Thomas, for your kind words. We're thrilled to hear that our teams personable and straightforward approach has made a positive impact on your experience. Your satisfaction is our priority, and we appreciate your trust in our services."
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Clarissa Steele

October 23, 2024

5  out of  5
rating by Clarissa Steele
"Super kind, very persistent, and extremely knowledgable about all things insurance. Able to answer all the questions. Very focused on explaining and getting to know you as a client. Switched over from another insurance because they were so thoughtful in their work. Highly recommend."
We responded:
"Thank you Clarissa; for your kind words and recommendation! We're thrilled to hear that our team's dedication and knowledge made a positive impact on your experience. We're committed to providing thoughtful and personalized service to all our clients."
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Jesse Storandt

October 22, 2024

5  out of  5
rating by Jesse Storandt
"Kurt has been a pleasure to work with! Great service, and great coverage at a fair price!"
We responded:
"Jesse...thank you for the 5 star review and thank you for your business! I am glad we were able to provide you with the right coverage and save you so much money! We look forward to working with you for a long time!"
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Kirsten Kast

October 16, 2024

5  out of  5
rating by Kirsten Kast
"Parker and Nicole were extremely pleasant and professional. Definitely a great experience out of many (not great) with an insurance office. Highly recommend!!!"
We responded:
"Thank you, Kirsten, for your kind words! We're thrilled to hear that Parker and Nicole provided you with a pleasant and professional experience. Your recommendation means a lot to us, and we look forward to continuing to serve you."
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Jessica Guy

October 8, 2024

5  out of  5
rating by Jessica Guy
"Sheila was extremely helpful with questions about my policy. She handled every question, concern, and problem with great efficiency and humor. Thanks Sheila for your help! - Jessica Worman"
We responded:
"Thank you for your kind words! We're delighted to hear that Sheila provided you with efficient and helpful service. Your satisfaction is our priority, and we appreciate your feedback."
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Prudence Shay

September 27, 2024

5  out of  5
rating by Prudence Shay
"Very courteous, explained everything and answered all my questions."
We responded:
"Thank you for your kind words! We're delighted to hear that you found our team courteous and informative. Your satisfaction is our top priority, and we're here to help whenever you need us."
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Scott Herold

August 26, 2024

5  out of  5
rating by Scott Herold
"My insurance quotes were handled professionally. I appreciate having a local agent. I highly recommend using Kurt Pfaff agency."
We responded:
"Thank you, Scott, for your kind words and recommendation. We're delighted to hear that you had a positive experience with our team. It's our pleasure to serve you locally and professionally. We appreciate your business!"
Profile photo of Andrew Van Craenenbroeck

Andrew Van Craenenbroeck

July 22, 2024

5  out of  5
rating by Andrew Van Craenenbroeck
"Kurt was my family’s agent for the back half of my childhood. I’m now 25 and trying to be a real adult so I went back to Kurt and he took great care of me and my soon to be wife! Got us organized, answered every question, and just made sure we had everything we needed to get our life together going!"
We responded:
"Thank you, Andrew! We're thrilled to have been part of your family's journey and now yours. It's wonderful to hear Kurt could assist you and your fiancée. We're here for any future needs as you embark on this exciting new chapter."
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Nora Blank

July 18, 2024

5  out of  5
rating by Nora Blank
"Halle was so wonderful! She knew what she was talking about and went above and beyond to help me get things set up. I highly recommend her for any help!"
We responded:
"Nora, thank you so much for your 5 star review! I am so glad that Halle was able to assist you...she does such an amazing job with all of our clients. We are all about customer service in our office when it comes to assisting our clients insurance needs! "
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dave burgess

June 19, 2024

5  out of  5
rating by dave burgess
"I've been working with Sheila quite a bit lately making changes to some assets covered under our policies. Sheila has proven to be very knowledgeable, accurate and efficient in getting these changes completed. We've been with State Farm and Kurt Pfaff for a number of years and very satisfied with the service we've received."
We responded:
"Thank you so much for the 5 star review Dave! Sheila is amazing and we are very lucky to have her on our team. She takes care of our customers when it comes to any and all service work...billing questions, claims, policy changes, etc. Thank you so much for your business over all these years!!!"
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Deborah Parnell

June 13, 2024

5  out of  5
rating by Deborah Parnell
"Everyone at this office has been very helpful answering my question and helping me out with trouble I was having with the app. I would highly recommend this agency."
We responded:
"Thank you for the kind words, Deborah! We're glad we could assist you with your questions and app issues. We appreciate your recommendation and look forward to continuing to provide excellent service."
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Quinn McAnany

April 25, 2024

5  out of  5
rating by Quinn McAnany
"Casey was very helpful. Excellent customer service!"
We responded:
"Thank you for your kind words, Quinn! We are delighted to hear that Casey provided you with excellent customer service."
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Josh Welke

April 4, 2024

5  out of  5
rating by Josh Welke
"Halle was very helpful and responded to texts super fast"
We responded:
"Thank you for the 5 star review Josh! We are all about customer service in our office and taking care of our clients auto, home, life, and disability insurance needs! Halle is a rockstar in our office!"
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Dave Faulkner

January 8, 2024

5  out of  5
rating by Dave Faulkner
"Customer service has always been the priority with Kurt. He and the staff have always made time to answer a question or review my plan. I really appreciate a person who immediately answers my phone call and understands what I need."
We responded:
"Thank you for the 5 star review David! Customer service is a priority in our office. Don't need to call an 800 number with us! We are local and want to take good care of our clients! "
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Gene Francis

January 4, 2024

5  out of  5
rating by Gene Francis
"Casey is a professional. His clear and concise communication during our insurance consultation made our decision to join Kurt Pfaff State Farm easy."
We responded:
"Thank you for the 5 star review Geno! All of our clients love Casey! He does a great job at customize auto and home insurance coverage to meet customers needs and save them money! Thank you for your business, we look forward to working with you for a long time!"
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Gabe Davis

December 24, 2023

5  out of  5
rating by Gabe Davis
"Kurt has been very professional and honest. Easy to get ahold of and always quick to help when we have questions."
We responded:
"Gabe...thank you so much for your 5 Star review! Providing the highest level of service when it comes to our customers insurance needs is what we do best! Thank you so much for your business!"
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Tracy Hieber

December 7, 2023

5  out of  5
rating by Tracy Hieber
"Excellent excellent experience at State Farm. We saw Casey, and he saved us almost $100.00 on our car insurance and renters insurance,with an added $30,000.00 coverage on top of our $60,000.00 renters insurance!! I am so impressed with Casey and State Farm, it’s so nice to get a good deal for a change! Highly recommend Casey!"
We responded:
"Tracy...thank you so much for your 5 star review! Casey is amazing and saves a lot of people money when it comes to their auto and home insurance as well as gets them the proper coverage they need! Thank you for your business, we look forward to working with you for a long time. Happy Holidays!"
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Dave DeBoer

December 6, 2023

5  out of  5
rating by Dave DeBoer
"Had hail damage, needed a new roof. I was able to walk in and start the process in person. The same later with a claim on my vehicle. I prefer this personal approach vs online help. 100% satisfied"
We responded:
"Thank you so much for your 5 star review Dave! We are all about service and taking care of our clients here, especially come claim time. We appreciate you and your business!"
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Dominic Casey

December 1, 2023

5  out of  5
rating by Dominic Casey
"Always Aware of family issues and there for us."
We responded:
"Thank you for the 5 star review Dominic! We pride ourselves on being there for all our clients when it comes to their auto, home, and life insurance needs! We appreciate you and your business!"
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Cari Burmaster

November 29, 2023

5  out of  5
rating by Cari Burmaster
"Kurt Pfaff is our State Farm agent and he is always there when you need him. Whether it is a claim or just a quick question. I would recommend State Farm to everyone who wants a great experience with your insurance needs."
We responded:
"Cari...thank you so much for the 5 star review! We sure appreciate you trusting our agency with all your insurance needs and look forward to continuing the work with you for a very long time!"
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Dan Bagley

November 13, 2023

5  out of  5
rating by Dan Bagley
"We had a great experience with Casey and State Farm. Efficient and extremely helpful ."
We responded:
"Thank you for the review Dan! Casey does an amazing job of customizing customers auto, home, life, and business coverages to suit their needs. I am glad he was able to assist you! Thank you for your business!"
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Elyssa Parrow

November 10, 2023

5  out of  5
rating by Elyssa Parrow
"Kurt is fantastic to work with. We have had multiple policies with him for several years now both on a personal and business level, and he is always responsive, prompt, organized, and doesn't miss a thing. Can't recommend him enough!"
We responded:
"Thank you Elyssa for your 5 star review and your business! I thoroughly enjoy working with you guys and helping you meet your insurance goals regarding your personal and business needs!"
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joe anderson

November 10, 2023

5  out of  5
rating by joe anderson
"When I moved to La Crosse in 2021, I moved all of my insurance business to Kurt Pfaff as I wanted an actual insurance agent to help me navigate HOI, Auto, and personal property policies and to be there to help when changes were needed rather than having to call a call center for changes. My in-laws have been with Kurt for many years, and they had recommended him to me. He takes a personal interest in our lives and helps us with all of our insurance needs. I would recommend to anyone!"
We responded:
"Hey Joe! Thank you so much for your 5 star review! We enjoy working with you and look forward to continuing to assist you with all your insurance needs! Thank you again for your business and this review!"
Profile photo of Charles Foust

Charles Foust

August 24, 2023

5  out of  5
rating by Charles Foust
"Sheila is amazing to work with, she went above and beyond with all my questions and needs...."
We responded:
"Charles...thank you so much for your 5 star review! Sheila does an amazing job helping all of our customers with their insurance questions and needs. Thank you for your business! "